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Briefing: Extending digital trust – strategies for governance


Thursday, 31 October 2019
12:15pm to 2:00pm

Governance Institute of Australia
Level 8
100 Creek Street

CPD Hours


Cost (Inc GST)

$65.00 Member
$75.00 Subscriber
$95.00 Non-member

Leading insights on Australia’s digital trust and data governance best practice

It is your duty to use customer data responsibly. You need to understand the types of data your organisation collects and how it is used.

Does your organisation have systems and processes in place to ensure the responsible use of customer data? 

Join this briefing to find out how to build digital trust in your organisation through ethical strategies and strong data governance frameworks. You will also receive critical insights from the October 2019 CSIRO and Governance Institute of Australia Digital Trust Survey on corporate perspectives about the trust and distrust customers place on the use and governance of data.

Why is digital trust so important?

Customer data is the currency of the digital economy, and digital trust is what secures it.

Digital innovation can deliver $315 billion in gross economic value to Australia over the next decade, making it central to the nation's ongoing economic success. The success of digital innovation depends on the trust that Australians place in the organisations that access, use and share their data.

Key insights

Hear from heads of technology and information security on the best practice strategies to leverage rich data collection and analytics while ensuring responsible use of customer data.

Our legal experts will provide an overview of your regulatory obligations for customer data rights and protection, and strategies to make your compliance and risk management processes fit for purpose.



Scott Standen, Co-Founder and Director, GRT Lawyers

Scott is a founder and Director of GRT Lawyers and GRT Foundation and corporate lawyer. He leads a team of specialist legal professionals, providing advice to organisations of all sizes, from middle market, large corporates and government owned corporations. Scott prides himself in providing technically accurate and commercially focused corporate advice for public, private and listed companies, boards of directors and corporate advisers.

Joel Miller FGIA, Manager, Technology Risk, CUA

Joel started his career in information technology and embraced the opportunity to develop IT disaster recovery plans and business continuity plans for the Queensland University of Technology. This launched Joel into a career in business continuity, governance, internal controls and risk management with Suncorp and Bank of Queensland.

Learning objectives

  • Insights into the CSIRO and Governance Institute of Australia Digital Trust Survey
  • Framing organisational contexts and imperatives for customer rights and digital trust
  • Cornerstones for customer data governance
  • Developing clear pathways for accountability and proactive risk management
  • Understanding the global and national regulatory landscape
  • Overview of legislation including – The Privacy Act and Notifiable Data Breach, General Data Protection Regulation, Consumer Data Rights legislation
  • Risks and consequences for non-compliance
  • Directors duties and implications of breaches

Who should attend?

  • Company directors
  • Company secretaries
  • CEOs
  • General counsel
  • Chief technology officers, chief digital officers, chief information officers and chief information security officers

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